Customer Service Order to Cash (Japanese Speaker) - East Jakarta - Hybrid

PERSOL Indonesia is currently assisting our Multinational Chemical Manufacturing client in looking for Customer Service (O2C) - Japanese Speaker with responsibilities as follows:

• Serve as the primary point of contact for customers, the sales team, and other internal departments.

• Manage incoming sales orders received through email and the Web Portal. Ensure orders are processed within 24 hours of receipt and order confirmations are issued within 24 hours of order entry.

• Handle communications professionally with customers and/or account managers regarding urgent orders, order modification requests, product availability concerns, actual or potential delivery delays, and orders that fall below the minimum order value.

• Track outstanding orders, verify shipping schedules, and inform customers and account managers of any issues or delays, recommending alternative solutions where appropriate.

• Review and monitor order blocks related to pricing, credit, allocation, and product availability, working closely with relevant departments, including Sales, Planning, Finance, and Pricing Agents.

• Assist Sales Management in following up on overdue payments, monitoring credit limits, and escalating credit-related issues when necessary.

Requirements

• Bachelor’s degree with a minimum of 3 years of relevant experience in customer service and/or order management.

• Proficiency in spoken and written Japanese is (Minimum N3)

• Communicative in English (Verbal & Written) is mandatory

• Training in Project Management, Continuous Improvement, and Lean/Six Sigma Green Belt methodologies.

• Knowledge and hands-on experience with SAP, particularly in the OTC (Order-to-Cash) and LE (Logistics Execution) modules.

• Knowledge of and experience with CRM systems is preferred.

• Willing to be placed in Cileungsi (Near East Jakarta) with Hybrid working arrangement.