Customer Service Emkl Import

About the role

Customer Service EMKL Import role in a logistics company certified ISO 9001, ISO 45001, and AEO. The position involves managing import shipments end-to-end, coordinating with multiple stakeholders, ensuring document compliance, and facilitating customs clearance processes.

Key responsibilities

• Compose shipment plans based on departure schedules (ETD)

• Coordinate with shippers, suppliers, origin agents, and forwarders regarding ETD, stuffing plans, booking readiness, cargo details (quantity, weight, measurement), container types, and special handling (DG, reefer, oversize)

• Ensure shipment plans align with customer requirements (SLA, production schedules, cut-off, and priorities)

• Verify completeness and accuracy of shipment and customs documents (shipper/consignee, goods description, HS code per customer requirements, quantity/weight, value, incoterms, port, vessel/flight, container, and seal number)

• Maintain traceability and version control of documents (draft and final) according to SOP and applicable checklists

• Monitor ETA/ATA and manage pre-alert documentation

• Prepare draft PIB, request customer approval, submit PIB, and monitor customs clearance progress until SPPB issuance

• Arrange delivery processes and complete shipment closing

• Prepare reports and provide regular shipment updates to customers

About you

• Minimum D3 or S1 education from any field

• Minimum 2-3 years experience as customer service import in logistics, freight forwarding, or manufacturing companies

• Understanding of end-to-end import processes, including document completeness and data validation, customs operations (PIB and BC response), shipping control and scheduling, and basic compliance and ISO knowledge

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Able to communicate in English (verbal and written)

Benefits

• BPJS Kesehatan & Ketenagakerjaan

• Overtime incentive

• THR