Customer Service - Air Freight

About the role

Handle customer inquiries and provide shipment updates. Coordinate air freight shipments with customers, airlines, agents, and internal teams. Monitor shipment status from booking until delivery. Handle customer complaints and resolve operational issues. Prepare and check shipment documents. Ensure timely and accurate communication with customers. Maintain good relationships with customers and support customer satisfaction.

Key responsibilities

• Handle customer inquiries and provide shipment updates

• Coordinate air freight shipments with customers, airlines, agents, and internal teams

• Monitor shipment status from booking until delivery

• Handle customer complaints and resolve operational issues

• Prepare and check shipment documents

• Ensure timely and accurate communication with customers

• Maintain good relationships with customers and support customer satisfaction

About you

• Minimum D3/S1, preferably Logistics, Transportation, or related field

• 2 years of experience in Customer Service, Air Freight, Freight Forwarding, or Logistics

• Good understanding of air freight processes and documentation

• Good English communication skills, written and verbal

• Good communication, coordination, and problem-solving skills

• Detail-oriented, responsive, and customer-focused

• Able to work under pressure and handle multiple tasks

• Proficient in Microsoft Office