Customer Service Agent

Deskripsi Pekerjaan

1. Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk.
2. Escalate unresolved cases to relevant departments with a sense of urgency and professionalism.
3. Maintain deep knowledge of company products and services to provide accurate and helpful responses.
4. Contribute to regular customer service reporting and analysis.
5. Support team leads in improving communication standards and procedures.

Requirements

1. Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.
2. Familiarity with Zendesk or other contact center platforms.
3. Strong problem-solving, communication, and decision-making skills.
4. Able to work shifts, including weekends and public holidays.