Collection Strategy Manager

Job description

• Responsible in managing collection unit Reporting & Analytics and Strategic & Process Development both workflow and system solutions
• Analyze & synthesize collection data into improvement recommendation by considering cost, benefit, and impact analysis
• Able to review collection process and number in the big picture, meanwhile paying attention to detail of each sequence
• Overseeing dashboard collection metrics for monitoring and analytic purposes
• Conduct serial analysis & ad hoc that not limited only to Collections, but also collaborate with Risk-Fraud-Product team
• Able to formulate collection strategy & processes and translate into actionable steps
• Manage multiple collection projects by following standard project management approaches
• Working closely with Data Analytics team & Product Manager in order to deliver output: collection product review & development
• Overseeing and ensure any collection process changes updated into Change Management & Standard Operating Procedures

Qualification

• Have minimum 7 years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
• Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus 
• Have a good understanding in financial services regulatory 
• Have outstanding knowledge in Strategic & Process Development and MIS area 
• Hands on in technical experience to be able conduct data mining and analyzing large datasets by using SQL and/or have a knowledge in Tableau will be an advantage
• Have an intermediate understanding of AI usage in daily tasks
• Familiar with process documentation and project management (full cycle)
• Fast learner and able to switch fundamental understanding from his/her current industries expertise into Lending Business
• Have a strong people management skills and quick adaptation in new environment
• Able to communicate in English both verbal and written