Collection Operations Supervisor/Manager

# Collection Operations Supervisor/Manager– Indonesia

## Job Responsibilities

1.⁠ ⁠*Drive Team Performance:* Manage Collection Team Leaders (TLs) and frontline collection teams to achieve business targets and key KPIs.

2.⁠ ⁠*Performance-Based Talent Management:* Identify and develop high-performing employees and TLs while continuously managing out and replacing low performers. No room for employees who simply go through the motions.

3.⁠ ⁠*Replicate Best Practices:* Identify successful collection approaches used by high-performing employees and teams, and convert them into SOPs, training materials, and scalable management practices.

4.⁠ ⁠*Improve Team Productivity:* Drive team performance through team competitions, data analysis, coaching, performance improvement initiatives, and strong execution.

5.⁠ ⁠*Problem Identification & Improvement:* Proactively identify issues related to performance, people, and operational processes, analyze root causes, and drive effective solutions.

6.⁠ ⁠*Business Reporting:* Regularly report team performance, staffing, key issues, and improvement plans to the Indonesia Operations Head and senior management in China.

## Requirements

1.⁠ ⁠*Mandatory:* Proven collection operations management experience with one of Indonesia’s Top 5 collection companies, with a demonstrated track record of leading teams to strong results, achieving top rankings in vendor performance competitions, or significantly improving team performance.

2.⁠ ⁠Strong data sensitivity and analytical skills, with the ability to quickly identify performance gaps, diagnose root causes, and drive solutions.

3.⁠ ⁠*Hardworking, responsible, resilient, and highly execution-oriented.* We are looking for someone who is willing to work hard, takes ownership, and does not tolerate laziness, poor execution, or a “just getting by” attitude.

4.⁠ ⁠*Integrity is a non-negotiable requirement.* No lying, hiding problems, manipulating data, or misrepresenting business performance. Issues must be reported honestly and transparently.

5.⁠ ⁠Fluent in Bahasa Indonesia and able to communicate and report effectively in English in a professional working environment.

6.⁠ ⁠Strong frontline people-management, coaching, and execution capabilities. Able to work in a high-target and fast-paced collection operation.

## Reporting Line

Directly reports to: Indonesia Operations Head (Chinese)

The role will also work directly with the company’s senior management team on key business and operational matters.