Clinic Manager & General Practitioner (Medical Concierge)

Location:

• Filmore Medical Clinic - Canggu, Bali

Key Responsibilities

Clinical Responsibilities

• Provide comprehensive medical consultations, assessments, diagnoses, and treatment plans in accordance with evidence-based medical practice.

• Deliver a warm, professional, and patient-centered healthcare experience from consultation through follow-up care.

• Accurately document patient consultations, medical records, prescriptions, and treatment plans in accordance with clinical and regulatory standards.

• Educate patients on their medical conditions, treatment options, preventive care, and healthy lifestyle recommendations.

• Guide patients in selecting appropriate healthcare services, treatment plans, and wellness packages based on their clinical needs.

• Coordinate referrals to specialists, laboratories, diagnostic centers, and external healthcare partners to ensure seamless continuity of care.

• Collaborate with multidisciplinary teams to optimize patient outcomes and maintain high standards of clinical care.

• Ensure compliance with medical ethics, clinical protocols, and applicable healthcare regulations.

• Participate in quality improvement initiatives, clinical meetings, and continuous professional development activities.

• Support health education programs, promotional events, and other medical initiatives organized by the Company.

• Experience in women's health, primary care, aesthetic medicine, preventive medicine, or outpatient clinic settings is an advantage.

• Ability to perform women's health procedures, such as Pap Smear or other basic gynecological procedures, is highly preferred.

Clinic Operations & Leadership Responsibilities

• Lead and oversee the day-to-day operations of the clinic to ensure efficient workflow and exceptional patient experience.

• Drive clinic revenue, appointment fulfillment, patient retention, and overall branch performance in line with company targets.

• Identify business development opportunities, including referral partnerships, promotional programs, and initiatives to increase clinic growth.

• Monitor patient satisfaction, manage feedback and complaints, and implement continuous service improvement initiatives.

• Lead, coach, and manage clinic staff, including Customer Concierge, Physician Assistants, Pharmacists, and operational team members.

• Plan and manage doctors' and staff schedules while ensuring adequate staffing and operational readiness.

• Ensure compliance with clinic SOPs, medical documentation standards (EMR, SOAP, consent forms), and applicable healthcare regulations.

• Oversee pharmacy inventory, clinic assets, laboratory coordination, and operational supplies to support uninterrupted clinical services.

• Ensure clinic hygiene, infection control, medical waste management, and workplace safety standards are consistently maintained.

• Monitor clinic performance, prepare operational reports, and collaborate with management to drive continuous improvement and operational excellence.

Requirements

• Medical Doctor (MD) with a valid and active STR.

• Possess an active SIP or be eligible to obtain one.

• Minimum 3–5 years of clinical experience as a General Practitioner; previous experience in a leadership, supervisory, or clinic management role is highly preferred.

• Strong clinical knowledge and sound medical judgment.

• Excellent communication, interpersonal, and patient counseling skills.

• Comfortable working collaboratively in a multidisciplinary healthcare environment.

• Willing to work on a rotating schedule, including weekends and public holidays, based on operational needs.

• Proficient in English, both written and spoken, is an advantage.