[BPKB Loan] Sales Training & Enablement Lead

Tanggung jawab

1. Design and maintain sales scripts (Bahasa Indonesia) for telesales or WhatsApp channels
2. Develop objection-handling playbooks for common customer concerns
3. Build onboarding programs and training materials for new Agent hires
4. Conduct regular coaching sessions based on call/chat reviews
5. Monitor conversation data and track conversion metrics

Persyaratan

1. Min. 2 years in sales training, telesales supervision, or sales enablement in financial services (Multifinance / bank / fintech)
2. Experience writing sales scripts and training materials in Bahasa Indonesia
3. Track record of improving sales conversion through process optimization
4. Understand Indonesian consumer behavior around lending products (BPKB, KTA, or similar)
5. Comfortable analyzing conversation data and making data-driven decisions
6. Native Bahasa Indonesia speaker