B2B Account Manager (FMCG & Manufacturing)

Job title:
Account Senior Officer

Job ID:
GDN.INS.D02.U04.S1001.S2001.S3001.P308.GDN-6

Job level:
6

Company:
PT Global Digital Niaga Tbk

Division:
Institution

Department:
Institutions

Unit:
B2B

Sub-unit 1:
B2B

Sub-unit 2:
B2B Account Management

Sub-unit 3:
FMCG & Manufacture

Job summary:
As an Account Senior Officer, you will improve and analyze account operational processes by enhancing vendor registration workflows, PO flow performance, operational reporting quality, and SKU management to support SLA adherence and operational readiness. You will do this by providing technical guidance to junior officers, coordinating with Finance on invoice settlement issues, leading small process improvement initiatives for onboarding execution, and advising account teams based on operational signals. This role exists to strengthen process efficiency, data quality, and operational decision support while providing technical guidance within the account operations function.

Responsibilities:
Improve vendor registration workflows to enhance accuracy, compliance, and processing efficiency
Analyze PO flow performance and provide technical guidance to junior officers to support SLA adherence
Enhance operational reporting on RFQ, PO, and indent activities by improving data quality and analysis for operational decision support
Coordinate with Finance to resolve invoice settlement issues and advise on process improvements to ensure timely completion
Improve SKU creation and maintenance processes to support operational readiness and new product activation
Provide technical guidance and mentoring to junior officers in handling pricing and stock-related operational inquiries
Lead small process improvement initiatives to streamline onboarding execution and ensure smooth B2B customer activation
Support account teams by analyzing operational signals and advising on actions to maintain account activity and consistency

Education:
Minimum bachelor's degree with minimum GPA of 3.00 out of 4.00 

Years of experience:
3-4

Technical skill:
ERP systems for vendor registration, PO flow analysis, SKU creation, and maintenance
Operational reporting systems for RFQ, PO, and indent analysis
Billing and invoicing systems for settlement issue analysis and resolution
Microsoft Excel for operational data analysis and reporting enhancement
B2B onboarding systems for process improvement and activation tracking

Additional requirement:
Analytical thinking to identify process gaps and improvement opportunities
Ability to provide technical guidance and mentoring to junior officers
Problem-solving capability for operational and settlement issues
Structured communication in advising teams on operational actions
Judgment in prioritizing process improvements and operational signals

Managerial competency:
Execution
Judgment & Decision Making
Coaching
Delegation & Empowerment
Profitability Focus

Functional competency:
Account Operations Process Improvement
Operational Analysis and Advisory
Technical Guidance and Knowledge Sharing
Data Quality and Reporting Enhancement
B2B Onboarding Process Optimization

Core competency:
Customer First
Act Fast & Practical
Be The Solution
Continuous Improvement