Assistant Concierge Manager (Bali Based)

Qualifications:

• Minimum 2-3 year of experience as a Guest Experience Agent, Guest Relation Officer (GRO), Concierge, or similar hospitality role.

• Strong communication and interpersonal skills.

• Excellent command of English, both spoken and written.

• Passionate about delivering exceptional guest service and creating memorable experiences.

• Good problem-solving skills with the ability to handle guest requests and complaints professionally.

• Well-organized, detail-oriented, and able to work under pressure.

• Familiar with hospitality operations and guest service standards.

Responsibilities:

• Assist guests with inquiries and arrange services such as airport transfers, tours, spa treatments, restaurant reservations, and other activities.

• Process, confirm, and manage guest activity bookings accurately.

• Coordinate with vendors and internal teams to ensure smooth service delivery.

• Prepare payment links or invoices, verify payments, and maintain accurate booking records.

• Respond to guest inquiries via WhatsApp, email, and phone while providing excellent customer service.

• Resolve guest issues professionally and ensure a positive guest experience throughout their stay.