Air Import Staff

About us

PT Wings Global Logistics is a leading logistics and customs clearance company specialising in import and export services. We are committed to providing exceptional logistics solutions that keep global trade moving efficiently. Our team of dedicated professionals works across multiple transport modes to ensure seamless customs clearance and documentation processing for our clients. We pride ourselves on our expertise, reliability, and commitment to delivering outstanding service to businesses of all sizes.

About the role

We are seeking an experienced Air Import Staff member to join our dynamic team at our Kelapa Gading Jakarta office. This is a full-time position that plays a crucial role in managing air cargo import operations and ensuring smooth customs clearance processes. As Air Import Staff, you will be responsible for coordinating and facilitating the movement of air freight shipments through Indonesian customs, working closely with airlines, freight forwarders, customs brokers and clients to ensure timely and compliant clearance of goods.

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏
We are looking for a detail-oriented and responsible Air Import Staff to support the end-to-end handling of air import shipments, from shipment arrival and documentation to Delivery Order (DO) release and cargo delivery coordination.
The ideal candidate has hands-on experience in air import operations, good communication skills, and the ability to coordinate effectively with airlines, customs/airport representatives, customers, and internal teams.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔
- Handle and monitor air import shipments from arrival until cargo delivery.
- Check and process air import documents, including AWB/MAWB/HAWB, invoice, packing list, and other supporting documents.
- Coordinate with airlines and agents regarding shipment arrival, status, documentation, and cargo release.
- Handle Delivery Order (DO) release and coordinate the required process for cargo collection.
- Coordinate with airport/warehouse staff regarding shipment discrepancies, such as partial arrival, missing cargo, labelling issues, damaged cargo, or other irregularities.
- Follow up on customs clearance and cargo release status with the relevant parties.
- Communicate shipment updates and requirements to customers and internal teams.
- Prepare and maintain shipment records and operational documents.
- Coordinate with internal teams such as Customer Service, Customs, Finance, and Operations when required.
- Ensure shipment documentation and operational activities are completed accurately and on time.

𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔
- Minimum 5 years of experience in Air Import operations within the freight forwarding industry.
- Graduate from any discipline.
- Basic understanding of air import procedures and documentation.
- Good written and verbal communication skills.
- Able to coordinate effectively with multiple stakeholders.
- Tech-savvy and proficient in Microsoft Excel.
- Experience using the Elvis Freight Forwarder System is a plus.
- Detail-oriented, responsible, and well-organized.
- Strong willingness to learn and adapt to new processes and systems.
- Able to work independently as well as part of a team.

What we offer

At PT Wings Global Logistics, we invest in our people and provide a supportive working environment where you can develop your career in logistics and customs. We offer competitive remuneration, opportunities for professional development and training, and the chance to work with a team of experienced logistics professionals. We value work-life balance and provide a collaborative workplace culture where your contributions are recognised and appreciated. We are committed to creating an inclusive work environment and welcome applications from qualified candidates of all backgrounds.

Apply now

If you are an experienced Air Import professional looking for a rewarding role with a leading logistics company, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience to our recruitment team.