After-sales Quality Technician

About the role

The After-sales Quality Technician role involves managing quality data collection, conducting product inspections, tracking abnormalities, supporting root cause analysis, and maintaining quality records to ensure continuous improvement in after-sales operations.

Key responsibilities

• Collect, sort, categorize, and calculate data regarding after-sales product quality issues and customer warranty claims

• Assist in after-sales product quality inspections, error/fault confirmations, and preliminary defect analyses

• Follow up on abnormal after-sales quality cases, provide timely feedback, and record ongoing processing milestones

• Collaborate with relevant technical departments to analyze root causes and verify the effectiveness of corrective actions

• Organize, maintain, and systematically archive after-sales quality records, field inspection reports, and statistical data

• Partner with the Quality Department on continuous improvement initiatives and track execution of rectification measures

About you

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Quality Management, or related technical fields

• 3–5 years of experience in automotive quality inspection, after-sales technical support, or quality warranty analysis

• Advanced English proficiency

• Familiarity with automotive parts failure analysis, warranty data statistics, 8D problem-solving methodologies, and quality reporting systems

• Mandarin communication skills preferred