Admin Service

About the role

Admin Service role supporting service operations and customer coordination within a machinery manufacturing company.

Key responsibilities

• Receive and record units or products incoming for service
• Input customer data and service status into the system
• Coordinate with technicians regarding progress and repair results
• Contact customers when units are completed and ready for collection
• Create daily service reports and ensure administration runs smoothly
• Handle customer complaints politely and provide solutions

About you

• Minimum D-III education qualification in any field
• Minimum 2 years experience in administration or customer service (valued)
• Able to use computers and Microsoft Office applications (Word, Excel, Email)
• Detail-oriented, friendly, disciplined, and able to work in a team
• Good communication skills, friendly attitude, proactive, and customer service oriented
• Honest, responsible, and willing to learn new things
• Able to work under pressure with attention to detail

Benefits

• Competitive salary
• Career development opportunities and continuous training
• Collaborative work environment supporting professional growth
• Attractive annual leave including birthday leave and work anniversary leave

About us

PT Indodacin Presisi Utama is a company operating in the Palm Oil Factory Machinery Industry in Indonesia. We provide quality palm oil factory machinery according to industry needs. We are committed to delivering superior service to all customers. We uphold a culture of innovation, integrity, and collaboration, and encourage professional development for all our employees.