Admin (For Quality Control)

About the role

Admin QC role managing operational phone number database, including receipt, distribution, status monitoring, and return of numbers. Ensuring all status changes and number handover processes are accurately and systematically recorded.

Key responsibilities

• Manage operational phone number database from receipt, distribution, status monitoring, to return of numbers

• Ensure all status changes and number handover processes are recorded accurately and systematically

• Conduct data reconciliation and prepare periodic reports to QC Supervisor

• Coordinate with HC team, QC Supervisor, TL, and agents regarding operational number management

• Maintain data confidentiality and ensure number management complies with company SOP

About you

• Minimum S1 education from any discipline

• Experience in administration, data management, or operations is an advantage

• Able to operate Microsoft Excel or Google Sheets

• Detail-oriented, organized, responsible, with good coordination abilities

• Able to maintain data confidentiality and work according to SOP