Account Manager

Role Overview

LimeStash is seeking a results-driven Account Manager to lead our merchant onboarding and growth operation in the Indonesian collectibles market. You will be responsible for identifying, onboarding, and managing high-quality sellers to build a vibrant and trusted marketplace. This is a critical role in which you can put action into direct impact.

Key Responsibilities

1. Seller Acquisition & Business Development

• Identify and target high-potential seller segments: offline collectible stores, hobby shops, TCG resellers, toy retailers, and top individual collectors across Indonesia

• Execute end-to-end seller recruitment: outreach, negotiation, contract signing, and onboarding

• Build and maintain a robust seller pipeline to achieve monthly onboarding targets

• Develop creative acquisition strategies to penetrate the fragmented collectibles market

1. Seller Onboarding & Enablement

• Design and execute a streamlined seller onboarding process, including account setup, listing optimization, and platform training

• Create seller education materials (guides, tutorials, best practices) to help sellers succeed on our platform

• Conduct regular seller training sessions (online and offline) on live streaming sales, product photography, pricing strategies, and customer service

1. Seller Operations & Relationship Management

• Serve as the primary point of contact for key sellers, ensuring high satisfaction and retention

• Monitor seller performance metrics (GMV, listing count, conversion rate, cancellation rate) and provide data-driven feedback

• Proactively identify and resolve seller issues related to payments, logistics, platform policies, and technical problems

• Collect seller feedback to inform product roadmap and platform improvements

1. Marketplace Health & Quality Control

• Ensure seller compliance with platform policies, including product authenticity, listing standards, and customer service requirements

• Work closely with the trust & safety team to maintain marketplace integrity

• Implement seller rating and review systems to drive quality improvements

1. Market Intelligence

• Conduct ongoing market research on the Indonesian collectibles ecosystem, competitor analysis, and industry trends

• Identify emerging categories and seller opportunities to expand our marketplace

• Track competitor seller acquisition strategies and benchmark our performance

Qualifications & Requirements

Must Have:

• 3-5 years of experience in seller acquisition, business development, or merchant operations in e-commerce, marketplaces, or social commerce

• Strong negotiation, communication, and relationship-building skills in Bahasa Indonesia and English

• Data-driven mindset with experience using metrics to drive decisions

• Ability to work independently in a fast-paced startup environment

• Willingness to travel within Indonesia for offline seller meetings and events when needed.

Nice to Have:

• Existing network and relationships within the Indonesian collectibles/hobby community or background in the collectibles, hobby, or lifestyle retail industry

• Experience with live commerce or social commerce platforms (TikTok Shop/Shopee Live or similar application).

• Experience in early-stage startups or marketplace cold-start phases

About the Company

LimeStash is building the leading platform for collectibles in Indonesia. We combine content, community engagement, and trusted transactions to create a seamless experience for collectors to discover, buy, and sell trading cards and collectible toys.

We offer a high-entrepreneurial work environment, direct career velocity, and the chance to shape a passion economy alongside an experienced leadership team.