Account Manager

Tanggung jawab

• Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
• Drive software tier upgrades, cross-sell advanced add-on modules (e.g., inventory management, multi-outlet analytics, CRM, kitchen display systems), and upsell hardware upgrades.
• Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to ensure maximum product value realization.
• Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with the merchant’s physical and digital expansion plans.
• Partner with internal Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integration requests for large merchant networks.
• Proactively identify low-adoption store locations and risk indicators to deploy training or technical interventions before contract renewal periods.

Persyaratan

• Bachelor’s Degree in Marketing, Business Administration, or Information Technology is required, with an MBA or Master’s degree strongly preferred.
• 7–10+ years in Partnership, Business Development, or Brand Marketing management roles.
• Proven track record with an established network of contacts within the Telco, Banking, and E-commerce sectors.
• Masterful ability to pitch, structure, and close deals using marketing growth and visibility as the primary currency.
• Exceptional presentation, storytelling, and persuasion skills tailored for corporate executive audiences.
• Deep understanding of digital business models, co-branding dynamics, and modern performance marketing metrics.
• Deep understanding of cloud-based business models, API-driven integrations, merchant ecosystems, and modern performance marketing. 
• Fluent in English. Additional Asian languages would be an advantage.