Wahana Manager

About the role

As Wahana Manager at PT Desa Wisata Indonesia, you will play a strategic role in overseeing daily operations of attractions and tourism facilities, ensuring exceptional visitor experiences, and maintaining the highest safety standards. You will work directly on-site at our location in Bawen, Jawa Tengah to ensure all operations run smoothly and efficiently.

Key responsibilities

• Manage daily operations of attractions and tourism facilities to ensure optimal service quality for visitors

• Oversee attraction staff team, including recruitment, training, scheduling, and performance evaluation

• Ensure compliance with applicable safety standards and health protocols for all visitors and staff

• Manage routine maintenance and repairs of attractions to maintain optimal condition and equipment safety

• Demonstrate good understanding of Occupational Safety and Health (K3) implementation, risk management, and emergency response procedures in attraction areas

• Control and optimize operational costs while maintaining service quality

• Monitor visitor satisfaction and handle complaints professionally and promptly

• Design and implement promotion programs and visitor experience enhancement initiatives

• Report operational achievements, budgets, and performance metrics to senior management regularly

• Be willing to work shift systems, including weekends and national holidays

About you

• Minimum Diploma (D3) education in tourism management, business administration, or related field

• Minimum 3-5 years of experience managing attraction operations, tourism attractions, or public recreation facilities

• Deep understanding of safety standards and tourism industry regulations in Indonesia

• Strong leadership skills with ability to manage and motivate teams

• Good analytical and problem-solving abilities to address operational challenges

• Knowledge of financial management, budgeting, and cost control

• Excellent interpersonal communication skills to interact with visitors, staff, and other stakeholders

• Ability to use information systems and operational management software

• General K3 Expert certification, First Aid/CPR, or related safety certifications are advantageous

• Previous experience in tourism or hospitality industry is advantageous