VoIP Engineer & AI Automation

Job Description

• VoIP & SIP Engineering: Act as the primary technical Ops for GoAutoDial/Asterisk configuration. You will solve complex connectivity issues, including NAT traversal, RTP packet loss, and "one-way audio" troubleshooting.

• AI Pipeline Development: Build and maintain a voice-to-text pipeline using Whisper and Ollama (Phi-4/Hermes) on Apple Silicon (Mac Studio) to automate QA scorecards for up to 100+ agents.

• System Orchestration: Use n8n to create the "glue" between GoAutoDial recordings, Google Drive Shared Storage, and our internal reporting dashboards.

• Scripting & Integration: Write Python scripts to automate file management, audio transcoding (ffmpeg/sox), and API interactions between our BPO tools (Moodle, GLPI, Mattermost).

• Infrastructure Optimization: Collaborate with the Infrastructure Manager to optimize our Colocation server (Dell PowerEdge) for high-concurrency dialing and AI processing.

Job Requirements

• Male/Female

• Education : D3/S1

• Advanced VoIP Skills: Expert-level knowledge of SIP/RTP protocols. You must be comfortable using sngrep, tcpdump, or Wireshark to debug call signaling and audio streams.

• Linux System Engineering: Deep experience with Linux-based telephony (Asterisk/Vicidial/GoAutoDial) and containerization (Docker/Docker Compose).

• AI/LLM Experience: Familiarity with running local models via Ollama and integrating them into business workflows.

• Automation Mindset: Proven track record of building production-grade automations using n8n or similar tools.

• Problem Solver: Ability to diagnose and fix configuration-level bugs that traditional "Network/Hardware" teams might miss.