UX Research (Qualitative)

Job Overview

Engage deeply with local users, independently organize and conduct experience verification, generate first-line user insights and quickly submit post back.

【Job Responsibilities】

1. Design tasks and organize activities: Design or adjust task cards based on the verification objectives, and complete user recruitment, activity organization and on-site management.

2. Lead one-on-one interviews: observe real usage, keep probing for underlying reasons, and dig into users' feelings, problems and pain points.

3. Rapid Analysis & Adjustment: Form preliminary judgments on site, and promptly adjust follow-up questions, data collection items and subsequent activities.

4. Generate postback insights: aggregate user issues, direct feedback and initial opinions to drive follow-up visits and issue closure.

【Competency Requirements】

1. Observation and In-depth Exploration: Capable of identifying problems from behaviors and finding out the root causes through follow-up inquiries.

2. Organization and Facilitation: Affable and articulate, capable of engaging users and managing both one-on-one and group activities.

3. Quick insight: Capable of analyzing while executing, forming a preliminary judgment on pain points and making immediate adjustments.

4. Independent execution: Capable of designing tasks independently, responding to changes quickly, and driving initiatives to completion.

【Advantage】

1. Have hands-on experience in User Research, usability testing, and task card design.

2. Local users have sharp insights, which enables them to build trust with local users and identify unique problems.

Job Requirements

1. Bachelor's degree in Psychology, Communication, Sociology, Marketing, Design, or other related fields.​

2. 1–3 years of experience in User Research, UX Research, Usability Testing, Consumer Insights, Product Testing, or related fields.

3. Fluent in English and having Mandarin proficiency will be a plus

4. Experience in smartphone, electronic, digital product application will be a plus

5. Had collaboration with International Team