Travel Advisor

About the Role

Smailing Tour is a leading travel agency specializing in Corporate Travel Management, Meetings & Events (MICE), and curated travel experiences. We are seeking a service-oriented and detail-driven Travel Advisor to support our travel services.

In this role, You will assist customers in planning and booking flights, accommodations, transportation, tours, and other travel-related services while ensuring a seamless travel experience from start to finish

Responsibilities

• Manage end-to-end travel arrangements, including flights, hotels, and customized travel experiences

• Design and prepare personalized travel itineraries based on client preferences and requirements

• Provide consultation on destinations, airlines, accommodations, and travel options

• Handle ticketing processes (booking, issuance, reissuance, and refund) for domestic and international travel

• Coordinate with airlines, hotels, and partners to ensure smooth and efficient service delivery

• Assist clients with travel documentation, including visas, travel insurance, and other requirements

• Ensure accuracy in all travel arrangements and compliance with applicable regulations

• Stay updated with travel trends, destinations, and airline policies

Qualifications

• Diploma (D3) or Bachelor’s degree (S1) in Tourism & Hospitality

• Minimum 1 years of experience as a Travel Consultant, preferably handling corporate or premium clients

• Strong knowledge of international travel, airlines, and accommodation options

• Proficient in GDS systems such as Galileo, Sabre, Abacus, or Althea

• Fluent in English (both written and spoken); additional languages such as Mandarin are a plus

• Strong attention to detail, good communication skills, and a customer-oriented mindset