TikTok Shop Manager

TikTok Shop Manager (Live Operations & Shop Control), Tume Activewear
📍 Bali | Full-time | 5 days/week | Min. 3 days on-site

About Tume Activewear
Tume is a Bali-born women's activewear brand built around one idea: look and feel your best. From seamless sports bras and sculpting leggings to shorts, bodysuits, and layers, our pieces are designed to move from workout to everyday life. With stores in Canggu and Seminyak and a growing online presence across TikTok Shop and Instagram, we ship to customers around the world, and we're scaling fast.

About the role

We're looking for a TikTok Shop Manager for Tto take full day-to-day ownership of our TikTok Shop operation. You won't be in front of the camera. You'll be the person behind the scenes who makes every live session sell and keeps the whole shop running on time and in good standing.

Key responsibilities

• Run live control (operator live): Prepare the run-of-show for every session (product order, time per product, discounts, flash deals, vouchers). During the live, operate the dashboard: pin and switch products, activate vouchers on schedule, set stock limits, and cue the host.

• Manage our hosts: Schedule and brief hosts, confirm their rates in writing, and make sure they go live 4–5 times per week, start on time, and run the full duration.

• Monitor production and pre-orders: Track batch schedules with the production team, so stock is ready when products go live and every pre-order ships within the promised deadline. Escalate delays immediately.

• Oversee fulfilment and shop admin: Monitor order processing, packing, and courier handover. Register campaigns, and keep chat response rate, response time, reviews, complaints, late shipment rate, cancellation rate, and account standing healthy.

• Report with clarity: Deliver weekly and monthly reports on sales vs. target, live sessions completed, production/pre-order status, and shop health.

About you

• Have hands-on experience with TikTok Shop Seller Center and the LIVE dashboard

• Are calm and fast under pressure during live sessions

• Are detail-oriented, organized, and good with deadlines and numbers

• Communicate clearly with hosts, production, and shipping teams

• Take initiative: you spot problems and act without waiting to be reminded

• Are comfortable with evening, weekend, and public holiday live sessions

• Experience in fashion/e-commerce, pre-order systems, or managing live-selling teams (nice to have)

Benefits

• Competitive base salary: IDR 8,000,000 - IDR 10,000,000 gross/month

• Performance bonus based on live streaming targets

• THR per applicable law

• BPJS Ketenagakerjaan & BPJS Kesehatan

• 12 days annual leave after 12 months of service

• Hybrid setup: minimum 3 days on-site, remaining days remote

• Real ownership of a growing TikTok Shop