Telecenter Project Management Specialist

Key Responsibilities:

• Lead, plan, and evaluate Telecenter operational and development projects from initiation to completion.

• Analyze operational needs and optimize Telecenter cost-per-call efficiency.

• Coordinate User Acceptance Testing (UAT), Post Implementation Reviews (PIR), and ensure system issue resolution SLAs are met.

• Maintain complete project documentation and deliver regular project performance reports.

Job Requirements:

• Bachelor’s Degree in any field (preferably Management, Business, or Industrial Engineering).

• 2–3 years of experience in project management, project development, or process improvement.

• Familiarity with multifinance, telecommunications, or call center/telecenter business processes is a plus.

• Strong project management and analytical thinking skills.

• Solid understanding of business processes, UAT/PIR activities, and operational SLAs.

• Knowledge of Creative & Design Thinking is an advantage.

• Willing to be placed at Tangcity Mall, Tangerang, Banten.