Supervisor Sales Assistant

About the role

Lead, direct, supervise, and ensure the performance of the Sales Assistant team runs according to company operational standards. Ensure achievement of sales targets through the application of upselling strategies, cross-selling, product promotion, and improved quality of customer service.

Key responsibilities

• Lead, direct, supervise, and ensure the performance of the Sales Assistant team runs according to company operational standards

• Ensure achievement of sales targets through upselling, cross-selling, product promotion, and improved customer service quality

• Conduct briefings, task allocation, discipline supervision, and coaching and performance evaluation of team members

• Ensure all team members have good product knowledge, including product understanding, pricing, availability, and promotional programs

• Supervise customer service quality, handle complaints, and ensure all issues are resolved quickly and professionally

• Ensure readiness and smooth operation of the sales area, including cleanliness, display neatness, product availability, and application of company SOP

• Supervise the use of POS systems, including non-cash transactions and daily transaction report accuracy

• Monitor sales achievement, team productivity, and effectiveness of promotional programs for operational evaluation

• Coordinate with production team and related divisions to ensure product availability, order accuracy, and service continuity

• Prepare sales and operational reports and conduct team performance evaluation with the Assistant Manager

About you

• Minimum education SMA/SMK equivalent, preferably D3/S1

• Minimum 2 years of work experience in Food & Beverage (F&B), with minimum 1 year experience as Team Leader, Senior Sales Assistant, or Supervisor

• Strong leadership, communication, coordination, and problem-solving abilities

• Understanding of F&B outlet operations, customer service standards, and sales strategies and target achievement

• Mastery of upselling and cross-selling techniques and good product knowledge capability

• Able to operate POS systems and understand cashless payment methods

• Understanding of transaction reconciliation processes and sales report preparation

• Ability to lead, coach, supervise, and evaluate team performance

• Able to handle customer complaints, make operational decisions within authority, and work effectively under pressure

• Honest, disciplined, thorough, responsible, proactive, and customer service and target achievement oriented