Student Services Officer BINUS @ Alam Sutera Campus

Tanggung jawab

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Provide excellent services for students or other stakeholders

Persyaratan

• Minimum Bachelor’s Degree (S1) in Business Administration, Management, Communication, Education, or a related field.
• Minimum 2 year of experience in customer service, student services, administration, or a related role.
• Excellent communication, interpersonal, and customer service skills with a strong service-oriented mindset.
• Strong administrative and data management skills, with high attention to detail and accuracy.
• Able to handle customer inquiries and complaints professionally, work collaboratively with various stakeholders, and proficient in Microsoft Office.