Staff Telemarketing

About the role

This role involves contacting prospective customers by telephone to introduce and offer company products or services, identifying customer needs, and actively promoting offerings based on available databases.

Key responsibilities

• Contact prospective customers via telephone to introduce and offer company products or services

• Conduct active product offerings to prospective customers based on available databases

• Identify customer needs and provide product information, pricing, and suitable offers

• Perform regular follow-up with prospective customers to increase sales opportunities

• Build and maintain good relationships with customers to increase loyalty and potential collaboration

• Conduct initial negotiations with prospective customers and guide the sales process until agreement is reached

• Record and update customer databases, communication history, and telemarketing activity results

• Prepare telemarketing activity reports and sales target achievements on a regular basis

• Coordinate with sales team and related departments to support achievement of company targets

• Ensure all offering and customer communication activities are conducted professionally

About you

• Minimum education: SMA/SMK or equivalent; D3/S1 education is an added value

• Experience in telemarketing, telesales, sales, or customer service for 2 years

• Good communication and persuasion skills

• Confident, active, and able to offer products to prospective customers by telephone

• Target-oriented with high motivation to achieve sales results

• Able to negotiate, handle customer objections, and perform consistent follow-up

• Able to operate computers, Microsoft Office, and manage customer databases

• Thorough, disciplined, responsible, and able to work independently and in a team

• Able to build good relationships with customers

• Willing to work with targets and follow work provisions set by the company