Service Quality Control & Compliance Intern

As a Service Quality Control & Compliance Intern, you will play a key role in maintaining service excellence by evaluating performance standards for Live Hosts and Customer Service agents. This internship offers hands-on experience in quality monitoring, agent knowledge management, and training material calibration to support frontline operational teams.

• Assessment & Quality Sampling: Conduct routine evaluation sampling and performance scoring for Live Hosts and CS Agents based on established quality standards.
• Knowledge Article Creation: Assist in developing, writing, and updating informative articles and guides for the agent knowledge base.
• Study Case Calibration: Help design, review, and calibrate study case materials used for agent training, assessments, and quality alignment sessions.

• Bachelor's degree student or recent graduate in Communications, Psychology, Business Administration, or a related field.
• Strong attention to detail with good analytical and evaluation skills.
• Excellent writing and communication skills for drafting clear internal documentation and articles.
• Proficient in office software (Microsoft Office / Google Workspace) and comfortable working in a fast-paced environment.

Equal Opportunity Employer

At EIGER, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.