Senior Estate Manager

SENIOR ESTATE MANAGER

PT. KARYADEKA ALAM LESTARI (JAKARTA – SEMARANG)

Job Summary

Lead and oversee overall estate management operations to ensure well-maintained infrastructure and facilities, residential quality standards, operational efficiency, and high levels of customer satisfaction across the township.

Key Responsibilities

• Lead overall estate management operations, including infrastructure and facility maintenance, property upkeep, and residential unit handovers.

• Ensure residential units, common areas, infrastructure, and estate facilities meet established quality standards and company SOPs.

• Oversee maintenance planning, repairs, building defect management, and corrective actions to ensure timely and effective resolution.

• Manage resident and tenant complaints, service requests, and emergency situations to maintain service quality and customer satisfaction.

• Develop and monitor operational plans, budgets, maintenance schedules, and performance standards to ensure cost efficiency and operational effectiveness.

• Lead and develop the estate management team and oversee contractors and external service providers.

• Ensure compliance with applicable regulations, safety requirements, and company policies.

Qualifications

• Bachelor’s degree in Civil Engineering, Architecture, Property Management, or a related field.

• Minimum 8 years of relevant experience in estate management, property management, or township operations, with proven leadership experience.

• Prior experience managing an integrated township or self-contained city development is highly preferred.

• Strong knowledge of estate operations, infrastructure and facility maintenance, building quality standards, and contractor management.

• Proven ability to lead teams, manage operational budgets, and drive service quality and operational efficiency.

• Strong leadership, analytical thinking, problem-solving, and stakeholder management skills.

• Good communication and interpersonal skills.

• Willing to be placed in BSB City, Semarang.

• For more information, please visit our website at www.bsbcity.com