Security and Compliance Manager

Role Overview
We are seeking a commercially minded Security & Compliance Manager to strengthen our governance framework and ensure robust protection of information, people, and assets. This role will take end-to-end ownership of security, compliance, and risk controls, aligning regulatory requirements with business objectives.

Key Responsibilities:

·        Report directly to the Chief Operating Officer, with full accountability for security and compliance at country level.

·        Lead and manage the Security & Compliance function, ensuring consistent standards across all stores.

·        Implement, enforce, and continuously improve safety and security rules, routines, and best practices across multiple retail locations.

·        Conduct regular and surprise store visits to verify compliance and drive a strong security culture.

·        Partner with Construction and Design teams on the placement of security, fire, and safety equipment during store build and refurbishment phases.

·        Review, provide feedback on, and formally sign off site drawings at each stage of store construction and design.

·        Test, commission, and approve security hardware, fire systems, and security software prior to store opening.

·        Carry out post-construction inspections of fire and safety equipment and recommend corrective actions before handover and store launch.

·        Ensure comprehensive training for store teams on security systems, equipment, and safety & security routines.

·        Collaborate closely with PR & Marketing to plan and deliver security arrangements for special events.

·        Engage with landlords and mall management to present security plans, obtain approvals, and coordinate special access requirements.

·        Project manage security operations for special events, including crowd control, queue management, guard deployment, and customer safety.

·        Govern access control permissions for sensitive areas such as cash rooms and IT server rooms.

·        Ensure stores maintain mandated levels of safety equipment, including fire extinguishers and fire blankets.

·        Lead investigation, escalation, and resolution of security incidents beyond store-level capability.

·        Monitor and manage the performance of external security guards, ensuring adherence to defined routines and standards.

Key Requirements

·        Minimum 3-5 years’ experience in a Head of Department or equivalent senior security role.

·        Proven experience in retail security operations, preferably within multi-site environments.

·        Strong working knowledge of local employment regulations and applicable laws.

·        Demonstrated ability to balance operational security needs with commercial realities.

·        Hands-on, detail-oriented approach with the ability to lead from the front.

·        English speaking skill is a must.

Competencies & Behaviours

·        Ability to remain calm, decisive, and solution-focused under pressure.

·        Strong communicator with the credibility to influence stakeholders at all levels.

·        Collaborative team player with excellent people management skills.

·        Practical, action-oriented mindset with high personal accountability.

What We Offer

·        A high-impact role with clear ownership and visibility.

·        Collaborative, forward-thinking working environment.

·        Competitive remuneration and benefits package.

·        Opportunities for professional development and progression.