Salesforce / CRM Administrator

Requirements:

• Minimum of 1 year of hands-on experience with Salesforce in an administration, support, business analyst, or consulting capacity. Experience may include internships, capstone projects, or self-study portfolios.

• Understanding of Salesforce administration and core CRM concepts.

• Knowledge of data quality, system configuration, reporting, and dashboard management.

• Basic understanding of sales processes, pipeline tracking, and performance reporting.

• Awareness of system integrations and data flows between Salesforce, NetSuite, websites, and middleware.

• Understanding of user acceptance testing (UAT) and release processes.

• Familiarity with Agile or Kanban methodologies is a plus.

• Possess strong English communication skills, both written and spoken.

• Willing to work onsite at our Yogyakarta Office.

Nice to Have:

• Familiarity with Agile or Kanban methodologies is a plus.

• Strong interest in learning system integrations and developing Salesforce administration expertise.

Responsibilities:

• Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, and approval processes.

• Data management: CSV imports and exports using Data Loader, data deduplication, and data clean-up.

• User support: troubleshoot support tickets, provide user training, and create how-to guides.

• Documentation: maintain system documentation, SOPs, and administration guides.

• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and minor enhancements.

• Reporting and dashboards: build and maintain reports and dashboards to support sales and operations teams.

• CRM fundamentals: lead-to-opportunity processes, sales stages, forecasting, and account and contact management.

• Cross-system awareness: understand how CRM, ERP, websites, and middleware work together.