Sales & Customer Success Specialist

About the role

This is a hands-on role supporting sales, customer success, and business expansion initiatives. You will work closely with the General Manager to drive B2B and B2C sales, develop strategic partnerships, expand retail and supermarket accounts, and ensure an excellent customer experience from first inquiry through to repeat purchase.

Key responsibilities

• Identify and pursue new B2B business opportunities, including restaurants, cafes, schools, hotels, corporate offices, distributors, and retailers

• Drive supermarket and retail expansion, including identifying potential partners, outreach, meetings, onboarding, and product trials

• Generate and grow B2C sales through existing and new sales channels

• Prepare quotations, pricing calculations, and commercial proposals

• Follow up on quotations, negotiations, and sales opportunities to maximize conversion

• Develop strategic partnerships that contribute to Kartafarm's long-term growth

• Help maintain and grow existing customer accounts through regular relationship management

• Manage WhatsApp customer and retail partner communications in a timely and professional manner

• Guide customers through the complete sales journey, from inquiry to successful order completion

• Coordinate with the farm, distribution hub, and delivery courier to ensure orders are prepared accurately and delivered on time

About you

• Diploma or Bachelor's degree in Marketing, Business, or a related field

• At least 3 years of experience in sales, business development, account management, customer success, or related commercial roles, preferably within the Food & Beverage industry

• Experience managing B2B customers and developing long-term business relationships

• Strong communication, negotiation, and interpersonal skills

• Excellent organizational skills with the ability to multitask and manage multiple priorities

• Comfortable using Microsoft Office and Google Workspace

• Fluency in Bahasa Indonesia; proficiency in English is a strong plus

• Possess a valid Indonesian driver's license and own mode of transport

• Comfortable traveling and working fully on-site

About us

Kartafarm is an organic farm and plantation producing certified organic, pesticide-free produce for households, schools, cafes, restaurants, and retail partners across Indonesia. We work closely with local farmers and focus on sustainable agriculture, honest sourcing, and long-term partnerships.

Benefits

• Direct exposure to business strategy and company growth

• High ownership and learning opportunities

• Competitive salary with performance-based incentives

• Opportunity to grow with a purpose-driven organic brand