Restaurant Supervisor (Surabaya)

Key responsibilities

• Manage daily cafe operations including scheduling, inventory management, and staffing

• Maintain excellent customer service and ensure all customers are satisfied and their needs are met

• Resolve customer issues and create a welcoming and positive environment

• Recruit, train, supervise, and manage all employees, including front and back of house staff

• Monitor and manage expenses, including food costs, labor costs, and inventory

• Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products

• Implement and enforce all health and safety regulations, including food safety and sanitation

• Collaborate with head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic

• Develop and manage budgets, including forecasting and financial reporting

• Liaise with the Franchise Manager from head office for inspection and audit

Requirements:

• Bachelor's degree in hospitality management, business administration, or a related field is preferred

• Proven experience as Cafe Manager, Restaurant Manager, or similar position

• Strong English skills both written and spoken

• Excellent leadership, communication, and interpersonal skills

• Exceptional organizational and multitasking abilities

• Ability to understand other people and maintain a people-first attitude

• Ability to work in a fast-paced environment and make effective decisions under pressure

• Knowledge of food preparation and kitchen management

• Knowledge of financial management and budgeting

• Knowledge of health and safety regulations