Residence Service Staff (BINUS Square)

Tanggung jawab

1. Welcome residents/guests and manage parents’ visits (approval, visiting hours, and required forms).
2. Handle daily mail distribution, update room availability, and manage room reservations.
3. Oversee equipment lending/return, ensure good condition, and record in the logbook.
4. Provide information, respond to complaints, share announcements, and escalate issues to relevant parties.
5. Prepare reports on violations/incidents and maintain accurate records and correspondence.

Persyaratan

• Bachelor’s degree in Hotel Management, Tourism, or a related field.
• Minimum 2 years of experience in Guest Relations, Receptionist, or Front Office, preferably from a hotel or hospitality environment.
• Strong service orientation with excellent interpersonal and communication skills.
• Demonstrated analytical, conceptual, creative, and innovative thinking abilities.
• Proficiency in English, both written and spoken; proficiency in other languages is a strong plus.