Reservation Manager

• Booking & Inventory Management: Oversee individual and group reservations across phone, email, and online channels. Prevent overbookings and monitor room blocks.
• Revenue & Rate Optimization: Give inputs to the with the Revenue Manager to manage dynamic pricing, rate plans, and occupancy forecasting.
• Team Leadership: Recruit, train, schedule, and evaluate reservation staff to maintain high service standards.
• Cross-Department Collaboration: Coordinate with Front Office, Housekeeping, Sales & Marketing, F&B and Events to align room availability with guest needs.
• Reporting & Auditing: Track daily, weekly, and monthly revenue performance, reporting metrics and market segmentation data to senior management.
• Guest Relations: Handle escalated guest inquiries timely and thoroughly, special requests, complaints, and policy exceptions.

Kualifikasi

• Education: Bachelor's degree or diploma in Hospitality Management, Business Administration, or Tourism (preferred).
• Experience: 3 to 5+ years of experience in hotel reservations or front office leadership, ideally in a luxury or boutique environment.
• Technical Skills: Proficiency in Property Management Systems (PMS), Central Reservation Systems (CRS), Revenue Management Systems (RMS), and channel managers.
• Soft Skills: Strong analytical/numerical aptitude, attention to detail, problem-solving capabilities, and clear written and verbal communication.