Repair & Maintenance Specialist

Role Summary

This role is envisioned to support the future after-sales function for TUMI, a global leader in Performance Luxury Brand for travel, business and lifestyle accessories a global leader in premium travel and lifestyle accessories known for innovation, quality, and performance. The position will manage all repair requests, spare part coordination, and service-related inquiries — ensuring that every interaction reflects the high standards and brand promise that TUMI is known for.

Key Responsibilities

• Coordinate all spare part and repair requests from TUMI stores and customers

• Liaise with service centres, internal teams, and TUMI regional/global partners to ensure prompt and high-quality issue resolution.

• Maintain accurate tracking of spare part usage and repair status

• Monitor inventory and ensure required spare parts are available with minimal downtime

• Handle escalated or high-sensitivity customer cases professionally

• Document all repair-related activities in internal systems

• Analyse recurring issues and provide insights for improvement

• Prepare reports on after-sales performance, service levels, and trends

Qualifications

• Bachelor’s degree in Business, Supply Chain, mechanical engineering, or related fields

• 2–4 years experience in Retail after-sales, customer service, or repairs (luxury/premium brands preferred)

• Fluent in English (written and verbal)

• Strong organizational and coordination skills

• Ability to work independently and manage multiple priorities

• Familiar with reporting tools and basic inventory management systems