Receptionist - Uluwatu

About the role

This is a front-desk reception role at a sports facility (Liga.Tennis). You will be the first point of contact for clients, managing bookings, handling payments, providing facility information, and ensuring a welcoming reception environment.

Key responsibilities

• Provide warm greetings and professional front-desk service for all clients

• Ensure the reception area is staffed at all times

• Master company product knowledge and maintain up-to-date information about promotions, events, and facility information

• Answer phones, reply to WhatsApp messages, and provide information about facility activities, class schedules, rentals, and amenities

• Manage bookings for courts, classes, and facility spaces, and handle cancellations according to Liga.Tennis policies

• Provide facility tours to prospective clients and assist with sales of Liga.Tennis products and programs

• Ensure reception and entry areas are clean, tidy, and presentable

• Process new packages, renewals, payments, and point-of-sale transactions

• Process payments accurately, prepare daily reports, monitor cash and EDC handling, and investigate payment discrepancies

• Distribute equipment rentals, manage lost and found items, and address client concerns promptly and professionally

About you

• Minimum 1 year experience in a related field

• Minimum SMA/SMK qualification in a related major

• Fluent in English

• Strong communication, customer service, and administration skills

• Detail-oriented, fast learner, teamwork-oriented, and disciplined

• Able to work with Google Workspace

• Knowledge of payment handling (cash, EDC, etc.)

• Availability to move around facilities and relocate to other facilities