Branch Supervisor

About the role

This is a supervisory or managerial role responsible for overseeing facility operations, driving financial performance, leading teams, and enhancing customer experience in a sports, fitness, hospitality, or retail environment.

Key responsibilities

• Ensure the facility is member-ready (cleanliness, equipment safety, and staff grooming) before opening, during operations and before closing

• Implement and audit Standard Operating Procedures (SOPs) for all departments to ensure consistency

• Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency

• Drive membership sales, packages, or court bookings to meet and exceed monthly targets

• Monitor P&L statements, manage petty cash (if any), and identify areas to reduce leakage (e.g., utility waste, overstaffing)

• Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge

• Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback

• Identify skill gaps and organize training sessions for customer service excellence and sales techniques

• Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates

• Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism

About you

• Minimum 2 years of proven success in a supervisory or managerial role

• Bachelor's degree in Economics, Business, Management, or related field

• Advanced proficiency in English and Bahasa Indonesia

• Computer literate (Google Workspace and CRM system)

• Excellent communication, collaboration, and delegation skills

• Outstanding organizational and leadership skills

• Experience in planning, budgeting and marketing

• Strong working knowledge of operational procedures

• Problem-solving aptitude, strong analytical and decision-making procedures