Quality Assurance Manager

Role Description:

Responsible for establishing, implementing, monitoring, and continuously improving the company's quality assurance, food safety, hygiene, sanitation, HALAL and operational compliance standards across all outlets and relevant business functions and to ensures that products, processes, facilities, and service standards consistently comply with company requirements, applicable regulations, food safety standards, and customer expectations.

This role also acts as a strategic partner to Operations, Supply Chain, Product Development, Training, and other relevant departments to identify quality risks, implement corrective actions, and drive continuous improvement across the business.

Key Responsibilities:

• Ensure consistent implementation of quality, food safety, hygiene, and sanitation standards across all outlets.

• Ensure and conduct regular quality and food safety audits across outlets, warehouses and third party.

• Monitor compliance with SOPs, GMP, HACCP, food safety, HALAL and company quality standards.

• Monitor the quality of raw materials, food preparation, cooking processes, and finished products.

• Ensure consistency of taste, presentation, portion, temperature, and product quality.

• Investigate quality issues and customer complaints and conduct root cause analysis.

• Develop and monitor Corrective and Preventive Actions (CAPA) for audit findings and quality issues.

• Prepare QA reports, audit reports, and improvement plans for management.

• Collaborate with training and coaching for outlet teams regarding food safety, hygiene, sanitation, and quality standards.

• Collaborate with Operations, Supply Chain, R&D and Suppliers to resolve quality-related issues.

• Monitor and evaluate supplier quality and raw material compliance.

• Ensure proper maintenance and documentation of quality records and reports.

• Develop and improving SOPs, quality standards, and food safety procedures.

• Support internal and external audits, inspections, and certification processes.

• Identify potential food safety and quality risks and ensure appropriate preventive and corrective actions are implemented.

Qualification:

• Bachelor’s Degree in Food Technology, Agricultural Product Technology, Nutrition, Hospitality, or other related fields.

• Minimum 5 years of experience in the same field in retail F&B industry.

• Relevant professional certifications in food safety, HALAL or quality management are preferred.

• Strong understanding of Food Safety Management Systems, including GMP, HACCP, ISO 22000, HALAL, sanitation, hygiene, and food quality standards.

• Excellent analytical thinking, problem-solving, and decision-making skills in a fast-paced operational environment.

• Strong communication and stakeholder management skills, with the ability to collaborate effectively across department.

• Willing to travel frequently to stores/outlets for audit, quality implementation, and monitoring activities.

• Strong knowledge of quality documentation, audit reporting, SOP development, and continuous quality improvement initiatives.

• High integrity, strong attention to detail, and ability to maintain confidentiality.

• Proficient in English.