Product & UX Researcher

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before.

​​We’re looking for a skilled and curious Product & UX Researcher to join our team and support the revamp of a major banking platform. You’ll be embedded in a cross-functional project squad alongside UI/UX Designers and the client’s Product and Business teams. Your role is to uncover user needs, pain points, and opportunities — and to champion those insights to shape the next generation of banking experiences.

As the team’s Researcher, you will own the end-to-end research process and help guide both product and design decisions. You’ll also contribute to defining post-launch success metrics to ensure the solutions we create have measurable impact. Here are your key responsibilities:

• Collaborate with the internal project squad and the client’s stakeholders to define research goals and select the most effective approaches (interviews, FGDs, participatory design, usability testing, surveys, A/B testing, data analysis, etc).
• Translate business questions into focused research plans and activities that generate actionable insights.
• Lead end-to-end research: plan, recruit, conduct, analyze, and report — including managing research operations for the project.
• Present findings in clear, structured, and compelling formats (e.g., report documents, insight decks, or synthesis frameworks).
• Act as a user advocate in design discussions, participating in ideation and helping shape the UX.
• Co-define product success metrics and performance indicators with the team; help build a framework for ongoing tracking and optimization.
• Ensure all research activities adhere to ethical and legal standards, especially around handling sensitive customer and financial data.

Kualifikasi

This role is ideal for you who possess:

• At least 3 years of full-time experience in UX or product research, ideally in client-facing roles or in complex digital environments such as banking, fintech, or other regulated domains.
• Proven ability to run both qualitative and quantitative research independently and collaboratively – from planning, recruiting, conducting, analyzing, reporting, and managing research operations for the project.
• Strong communication and storytelling skills, both in written and verbal formats — able to distill findings and influence both internal and external stakeholders.
• Ability to operate several research tools (e.g., Maze, UsabilityHub), analytics platforms (e.g., Google Analytics, Hotjar, Amplitude), and data analysis tools (e.g., SPSS, R).
• Comfortable interpreting data from BI tools and product analytics dashboards; familiar with product and UX performance metrics.
• Experienced in facilitating ideation or co-creation workshops using several product frameworks (e.g. JTBD, Value Proposition Canvas, Opportunity Mapping)
• Self-driven, detail-oriented, and passionate about high-quality research and meaningful outcomes.
• Adaptable and resilient — able to work within tight timelines, shifting requirements, and complex stakeholder environments.