Product Manager

About the role

Act as the primary liaison between B2B clients and internal teams to ensure the successful implementation and ongoing use of Velodiva's music platform and services. You will conduct client requirement gathering, site assessment, and solution sizing to recommend the most suitable music service, including MaaS and non-MaaS solutions.

Key responsibilities

• Coordinate and monitor end-to-end implementation projects with Technical, Operations, and Field teams to ensure timely deployment and service quality

• Manage client onboarding, provide product consultation, and advise on music zoning, playlist strategy, and content requirements aligned with business objectives

• Handle customer inquiries, service issues, and escalations by collaborating with relevant stakeholders to ensure timely resolution and customer satisfaction

• Gather customer feedback, identify business needs, and translate insights into product enhancement recommendations in collaboration with Product, Engineering, and Music teams

• Maintain project documentation, implementation reports, and customer records while ensuring compliance with project timelines and service level agreements (SLA)

• Conduct client visits and site assessments

• Manage multiple implementation projects simultaneously

About you

• Bachelor's degree in Information Technology, Information Systems, Business Management, Computer Science, or a related field

• Minimum 3 years of experience as a Product Manager, Product Executive, Project Manager, Implementation Consultant, Customer Success Manager, or similar B2B client-facing role

• Proven experience managing product implementation, client onboarding, or solution delivery for SaaS, digital platforms, managed services, or technology-based products

• Strong project coordination, stakeholder management, and communication skills with the ability to collaborate across cross-functional teams

• Excellent analytical, problem-solving, and customer-oriented mindset with the ability to understand business requirements and propose effective solutions

• Fluent in English, both spoken and written, with strong presentation and stakeholder management skills

• Experience in hospitality technology, music streaming, media technology, retail solutions, or commercial B2B services is an advantage