Patient Experience Staff

Key Responsibilities

• Deliver outstanding customer service throughout the patient's journey.

• Welcome and assist patients with professionalism, empathy, and care.

• Respond promptly to patient inquiries, concerns, and complaints while ensuring timely resolution.

• Conduct patient satisfaction surveys and analyze feedback for service improvement.

• Coordinate with clinical and operational teams to ensure a seamless patient experience.

• Monitor and maintain service quality standards across all patient touchpoints.

• Build positive relationships with patients to encourage trust, retention, and referrals.

• Support patient engagement programs, loyalty initiatives, and service excellence campaigns.

• Maintain accurate records of patient feedback and follow-up activities.

• Participate in continuous improvement initiatives to enhance the overall patient experience.

Qualifications

• Bachelor's Degree in Hospitality, Business Management, Public Relations, Communication, Psychology, Healthcare Management, or a related field.

• Minimum 2 years of experience in Customer Service, Patient Experience, Guest Relations, Hospitality, or a similar role.

• Experience in a healthcare facility, hospital, or dental clinic is preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Customer-focused with a positive, empathetic, and professional attitude.

• Able to work effectively in a fast-paced environment and collaborate with multidisciplinary teams.

• Proficient in Microsoft Office and customer relationship management systems.

• Fluent in English, both written and spoken; additional languages are an advantage.