Operations Manager

Are you an experienced operations professional with strong expertise in facility management, building maintenance, and property operations?

Join The Grand Outlet Karawang and lead our Operations team in ensuring a safe, well-maintained, efficient, and high-quality environment for our tenants, customers, and business partners.

Key Responsibilities

1. Facility & Engineering Management

• Oversee building facilities, engineering systems, and equipment to ensure reliable and uninterrupted mall operations.

• Develop and monitor preventive maintenance plans, repair works, and building improvement projects.

• Conduct regular site inspections to ensure facilities, equipment, and ongoing projects meet Company standards.

• Monitor energy consumption and utilities usage to improve operational efficiency and control costs.

• Identify operational risks and coordinate corrective actions to maintain building safety and functionality.

2. Building Maintenance & Tenant Fit-Out

• Develop annual maintenance and building improvement plans, including budgeting and cost estimates.

• Establish and enforce procedures for maintenance, renovation, and tenant fit-out activities.

• Review tenant designs, technical documents, quotations, and project proposals to ensure compliance with Company requirements.

• Supervise contractors and project execution to ensure quality, safety, cost control, and timely completion.

• Coordinate with Leasing and other departments to ensure smooth execution of tenant fit-out and building improvement works.

3. Housekeeping & Environmental Standards

• Ensure the cleanliness, orderliness, and hygiene of the property meet the required standards.

• Manage housekeeping operations, cleaning supplies, consumables, inventory, and annual budgets.

• Monitor pest and rodent control activities to maintain a clean, hygienic, and comfortable environment.

• Evaluate external service providers and ensure service quality meets Company standards.

4. Security & Parking Operations

• Oversee security and parking operations to ensure safety, effective traffic flow, and a positive customer experience.

• Coordinate with supervisors and external service providers on manpower deployment, daily operations, and service performance.

• Monitor incidents, emergencies, access control, crowd management, parking systems, and equipment performance.

• Ensure incidents and operational issues are properly reported, investigated, and followed up.

5. Landscape & External Service Provider Management

• Maintain the property's landscape, greenery, and outdoor areas in good condition and in accordance with Company standards.

• Monitor landscaping, irrigation, pest control, and other outsourced operational services.

• Evaluate vendor performance and ensure compliance with contractual obligations, scope of work, and service standards.

• Manage operational contracts and coordinate maintenance activities with relevant vendors and internal departments.

Requirements

• Bachelor's degree in Business, Building or Property Management, Engineering, Facility Management, or a related field.

• Minimum 10 years of relevant experience in facility management, property operations, or building operations, preferably in a mall management environment.

• Minimum 7 years of experience in a managerial or supervisory role.

• Proven experience in managing contractors, external service providers, building maintenance, and tenant fit-out projects.

• Strong knowledge of building systems, maintenance planning, operational budgeting, and safety standards.

• Strong leadership, problem-solving, communication, and coordination skills.

• Ability to manage multiple operational priorities while driving service quality and cost efficiency.

• Proficiency in English is a must.