Operations Manager

About the role

We are seeking an exceptional Operations Manager to lead a team of approximately 12 employees across four departments at our boutique wellness retreat center in Sukawati, Bali. This is a leadership-focused role for someone who takes genuine pride in operational excellence, developing people, maintaining impeccable property standards, and creating systems that work. We are looking for a proactive, charismatic, and solutions-oriented leader who thinks ahead, anticipates challenges, and takes ownership without requiring constant supervision.

Key responsibilities

• Inspire, mentor, and hold accountable a team of 12 employees across four operational departments, fostering a positive, professional, and high-performing culture.

• Ensure all accommodations, buildings, wellness facilities, equipment, and grounds are consistently maintained to impeccable standards.

• Enforce established Standard Operating Procedures, identify opportunities for improvement, and adapt systems as operational needs evolve.

• Proactively identify challenges, investigate root causes, and implement practical, long-term solutions.

• Conduct regular property inspections, monitor departmental performance, and ensure daily operations run efficiently.

• Delegate, prioritize, and oversee operational tasks and maintenance projects, ensuring accountability and timely completion.

• Manage relationships with suppliers, service providers, and contractors. Ensure quality, reliability, timely delivery, competitive pricing, and adherence to agreed service standards.

• Anticipate future maintenance, staffing, vendor, and operational needs before they become problems.

• Maintain clear communication with employees, vendors, and ownership, providing concise operational updates and recommendations.

About you

• Minimum 5 years of proven management and leadership experience, preferably in boutique hospitality, resorts, villas, or property operations.

• Exceptional leadership, interpersonal communication, and team development skills.

• Strong understanding of property maintenance, preventative care, and quality control.

• Demonstrated ability to implement, manage, and improve operational systems and SOPs.

• Experience managing vendors, suppliers, contractors, and external service providers.

• Excellent organizational, critical-thinking, and problem-solving abilities.

• Technically proficient with digital task management software, spreadsheets, and operational systems.

• Fluent spoken and written English and Bahasa Indonesia.

• Highly proactive, detail-oriented, accountable, and comfortable working independently.