Omnichannel Sr. Specialist

Tanggung jawab

• Analyze channel performance, customer behavior, and operational issues to identify growth opportunities and develop actionable improvement plans.
• Develop channel strategies and plans to drive sales, customer acquisition, retention, conversion, and overall channel contribution.
• Propose Webstore improvements covering promotional mechanics, landing pages, UI/UX, and customer journey based on marketing priorities, customer needs, and channel performance to enhance campaign effectiveness and customer experience.
• Manage ERHA Webstore operations, including product catalog, pricing, promotional setup, payment methods, order flow, and key website functionalities to ensure smooth and reliable transactions.
• Ensure the implementation of approved pricing and promotional configurations across offline store systems to maintain pricing accuracy and consistency across stores.
• Coordinate website maintenance and system enhancements with IT teams and external vendors, including troubleshooting, bug fixing, and feature implementation, to ensure system availability and functionality.
• Monitor omnichannel performance and operational issues, and coordinate with relevant stakeholders to ensure timely resolution and continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders to ensure effective execution of omnichannel initiatives and support business objectives.

Persyaratan

• Bachelor’s degree in Business Management, Marketing, Information Systems, or a related field.
• 3–4 years of experience in E-Commerce, Omnichannel Management, Webstore Management, or a related field.
• Experience in managing e-commerce platforms, webstores, or retail technology systems is preferred.
• Proficient in supporting systems such as Magento, SAP, Payment Gateway, and Qiscus.
• Proficient in e-commerce and website platform management, including product, pricing, promotion, and transaction management.
• Strong understanding of e-commerce marketing, promotional mechanics, and customer journey optimization.