Office Manager

Company description:

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Job description:

WHAT WILL YOU DO :

• Achieve the short-term goals in assigned offices & execute the long-term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.

• Strengthen company's leadership build to become one of top 2 players in Multi-Destination.

• Develop and execute activities to attract potential students and convert them into enrollments for each study destination.

• Provide strong leadership by communicating the company's vision and building a results-driven, high-performing office team.

• Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results

• Build strong client support through ongoing engagement and client relations.

• Build strong working matrix relationships with internal teams to deliver optimal results.

• Work with internal finance team to ensure compliance with all applicable country and local laws and policies

SALES:

• Develop and maintain a strong sales and service culture within the business

• Identify, develop and implement strategies to achieve business and revenue targets for the office.

• Monitor results and initiate corrective action where required.

• Collaborate with internal team to develop and implement lead generation programs including events, client office visits, etc., ensure counselling capacity as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.

• Establish best practice frameworks and mechanisms based on IDP's core SOP model

• Lead and support team office to improve sales productivity through the implementation of global CRM system adoption, pipeline management, and conversion benchmarks. Improve sales skills through training.

WHAT WE'RE LOOKING FOR :

• Bachelor's or Master's Degree (preferable), any field

• Working Experience: Minimum 4 years of experience, especially in Education Industry. Has experience handling team would be preferred

• Have working experience in a target-based sales environment

• Strong problem resolution skills

• Excellent presentation and communication skills

• Good written and verbal English skills

• Placed in East Java.

SKILLS

• Customer Satisfaction

• Analytical thinking

• Strategic Thinking

• Teamwork

• Managing Change

• Communicating at the level required of your position

• Leading a team

• Project Management

• Organizing and managing people

• Evaluating situation