Mitra Performance & Analytics Supervisor

• Bachelor's degree in Engineering, Statistics, Mathematics, Business Analytics, or other quantitative-related disciplines.
• Minimum 4 years of experience in data analytics, business analytics, operations analytics, or a related field, with demonstrated experience leading projects or mentoring/coaching team members.
• Strong analytical and problem-solving skills with the ability to transform complex data into actionable business insights and strategic recommendations.
• Proven experience developing dashboards, performance reports, KPI frameworks, and data-driven business reviews.
• Excellent stakeholder management and communication skills, with the ability to manage expectations and collaborate effectively across cross-functional teams.
• Experience leading or coordinating a small team is preferred; formal supervisory experience is an advantage but not mandatory.
• Proficient in Microsoft Excel and/or Google Sheets for advanced data analysis and reporting. Experience with BI tools (e.g., Power BI, Tableau, or Looker Studio) is a plus.
• Passionate about data analytics, naturally curious, and committed to continuous learning and driving business improvements.
• Comfortable leveraging AI-powered productivity and analytics tools to improve efficiency, generate insights, and enhance decision-making.

Kualifikasi

• Own the performance analytics strategy for the assigned business pillar (e.g., Hub, Warehouse, or Qualitative Research), delivering actionable insights that improve partner performance and support business objectives.

• Lead the development and continuous enhancement of dashboards, reports, and performance measurement frameworks to provide data visibility, monitor key success metrics, and enable data-driven decision making.

• Analyze operational and performance data to identify trends, conduct root cause analysis (RCA), evaluate initiative effectiveness, and recommend continuous improvement opportunities.

• Lead, coach, and develop a team of Performance & Analytics Associates by providing guidance on analytics, project execution, stakeholder management, and professional development.

• Review analytical outputs and performance reports to ensure data accuracy, quality, and business relevance while maintaining high reporting standards.

• Present business insights, performance trends, and strategic recommendations to cross-functional stakeholders through regular business reviews and management presentations.

• Partner with Product, Operations, and other cross-functional teams to lead strategic and ad hoc projects, translating business challenges into analytical solutions with measurable impact.

• Monitor key performance indicators (KPIs), identify potential risks and improvement opportunities, and drive follow-up actions to enhance partner performance, operational efficiency, and overall partner experience.