Mitra Performance & Analytics Associate

• Lead qualitative research initiatives, including surveys, Focus Group Discussions (FGDs), and in-depth interviews, to understand partner needs, pain points, motivations, and overall experience.
• Design, execute, and analyze end-to-end partner satisfaction surveys, transforming research findings into actionable business insights and recommendations.
• Analyze partner feedback, experience, and retention data to identify trends, perform root cause analysis (RCA), and recommend initiatives that improve partner engagement and satisfaction.
• Conduct market and competitor benchmarking to evaluate partner programs, incentives, commission structures, benefits, and industry best practices, providing insights to support strategic decision-making.
• Develop regular reports, dashboards, and presentations to communicate research findings, performance trends, and business recommendations to key stakeholders.
• Collaborate with cross-functional teams, including Product, Operations, and other business functions, to implement, monitor, and evaluate partner experience and engagement initiatives.
• Support partner retention strategies by identifying attrition drivers, measuring initiative effectiveness, and recommending continuous improvement opportunities.
• Stay informed of emerging market trends, research methodologies, and analytical tools to continuously enhance partner insights and business impact.

Kualifikasi

• Bachelor's degree in Statistics, Psychology (preferably with psychometrics exposure), Market Research, Business Analytics, Social Sciences, or other related disciplines.

• Minimum 2 years of experience in qualitative research, customer/partner research, market research, or insights & analytics roles.

• Ability and flexibility to work mobile across Jabodetabek to conduct surveys.

• Strong understanding of qualitative and quantitative research methodologies, including survey design, questionnaire development, and research execution.

• Strong analytical and problem-solving skills with the ability to interpret research findings, identify trends, and provide data-driven recommendations.

• Proficient in Microsoft Excel and/or Google Sheets for data analysis, reporting, and presentation of insights.

• Excellent communication and stakeholder management skills, with the ability to present research findings and influence business decisions.

• Self-driven, detail-oriented, and curious, with a strong passion for understanding customer/partner behavior and driving continuous improvement.