Marketing Operations and Community Assistant

A multinational Food & Beverage company is looking for a proactive and detail-oriented Marketing Operations & Community Assistant to join its marketing team in Jakarta, Indonesia.

The role will be responsible for supporting day-to-day marketing operations, including purchase orders, invoice processing, vendor coordination, and consumer replacement management, while also managing social media enquiries and supporting e-commerce activities. The ideal candidate is organized, communicative, and comfortable balancing administrative responsibilities with consumer engagement in a fast-paced environment.

Location: Kuningan, Jakarta Selatan, Indonesia
Working Arrangement: Full-time, Full-WFO
Employment Type: Permanent

Key Responsibilities

Marketing Operations & Administration

• Raise purchase orders (POs) for marketing activities, vendors, and agencies, and track them through to completion.

• Match invoices against POs and deliverables, resolve discrepancies with vendors and Finance, and support timely payment processing.

• Coordinate vendor communications, onboarding, and documentation.

• Maintain campaign trackers, digital asset folders, and marketing calendars to support smooth campaign execution.

Consumer Replacements & Customer Service

• Manage the end-to-end consumer replacement process, including logging cases, verifying details, coordinating with fulfilment and logistics, and following up with consumers.

• Handle product- and order-related complaints with empathy and professionalism, escalating complex cases when necessary.

• Document recurring consumer issues and prepare reports to support process and product improvements.

Social Media & Community Management

• Serve as the first point of contact for direct messages on the company's official social media accounts, ensuring timely and on-brand responses.

• Monitor comments, mentions, and consumer sentiment across social media and other owned platforms.

• Track campaign responses, identify frequently asked questions, and share consumer insights with the marketing team.

• Maintain a friendly, consistent, and engaging brand voice across digital channels.

E-Commerce Support

• Assist with product listing updates and promotional setup across Shopee, TikTok Shop, and Tokopedia.

• Support basic reporting on platform performance and e-commerce KPIs.

• Coordinate with relevant teams to ensure product information and promotions are accurate and up to date.

Requirements

• Minimum 1–2 years of experience in marketing administration, marketing operations, customer service, e-commerce support, or a similar coordination role.

• Strong organisational skills and attention to detail, particularly when handling purchase orders, invoices, budget trackers, and spreadsheets.

• Good communication skills with an empathetic, customer-focused, and solutions-oriented approach.

• Proactive, resourceful, accountable, and able to manage multiple tasks and follow through to completion.

• Comfortable engaging with consumers through social media and digital platforms.

• Strong interest in digital culture, consumer behaviour, and online communities.

• Able to work collaboratively with internal teams, external vendors, and other stakeholders.

Preferred Qualifications

• Previous experience in FMCG, Food & Beverage, direct-to-consumer (DTC), e-commerce, or start-up environments.

• Familiarity with Shopee, TikTok Shop, Tokopedia, or other e-commerce platforms.

• Experience handling customer complaints, product replacements, or consumer service recovery.

• Comfortable using Microsoft Excel or Google Sheets for tracking, reporting, and administrative tasks.

• Understanding of social media community management and digital brand communication.

This is a confidential recruitment process. Further details regarding the company will be shared with shortlisted candidates.