Manager Toko

About the role

This is an Operational Management position responsible for supervising all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services. You will develop and implement Standard Operating Procedures to maintain safety, service, and operational excellence, and coordinate with internal and external teams to ensure smooth operations.

Key responsibilities

• Supervise all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services

• Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence

• Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance

• Coordinate maintenance schedules and technical support with in-house or external vendors

• Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel)

• Create staff schedules, ensure adherence to company policies, and maintain operational discipline

• Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary

• Maintain high service standards to enhance guest satisfaction and repeat visits

• Handle customer feedback and complaints professionally and promptly

• Manage daily cash flow, ticket sales, and other revenue streams

About you

• Bachelor's degree in Management, Hospitality, Tourism, or a related field

• Minimum 3–5 years of experience in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries

• Strong leadership, communication, and organizational skills

• Ability to work in shifts, handle multiple priorities, and achieve performance targets

• Proficient in staff management, guest service, and operational reporting

• Familiar with safety standards and emergency procedures in public spaces