Learning Partner Supervisor

Job Description

• Develop, implement, and continuously improve learning and development strategies aligned with business objectives, operational priorities, and organizational capability requirements.
• Conduct Training Needs Analysis (TNA) in collaboration with business leaders, department heads, and store management to identify competency gaps and design targeted development initiatives.
• Design, facilitate, and deliver impactful learning programs through various learning methodologies, including classroom training, virtual learning, workshops, coaching, and blended learning.
• Develop and maintain engaging learning content, training modules, facilitator guides, SOPs, and digital learning materials that reflect current retail, fashion, footwear, product knowledge, sales, and customer experience standards.
• Partner with cross-functional stakeholders to ensure learning initiatives support business transformation, employee performance, leadership development, and succession planning.
• Monitor, evaluate, and analyze training effectiveness using learning metrics, participant feedback, assessments, and operational performance indicators, and implement continuous improvement initiatives.
• Provide coaching and post-training support to store managers and employees to reinforce learning transfer, improve capability, and ensure effective on-the-job application.

Job Requirements

• Bachelor’s degree or a related field with min. GPA 3.00.
• Minimum 2 years of experience in Learning & Development with proven experience supporting store operations in retail industry (fashion, footwear or lifestyle).
• Demonstrated experience in conducting Training Needs Analysis (TNA), developing learning curricula, and delivering end-to-end learning programs.
• Strong facilitation, presentation, and public speaking skills, with the ability to engage diverse audiences and create impactful learning experiences.
• Familiarity with learning management systems (LMS) and e-learning platforms is a plus.
• Ability to design and deliver training programs that align with business needs and organizational goals.
• Excellent interpersonal skills and the ability to build relationships with stakeholders at all levels of the organization.
• Proficient in Microsoft Office (PowerPoint, Excel, and Word); experience with digital learning authoring tools is a plus.
• Proficiency in English and Bahasa Indonesia (both written and verbal) is required.