KOL Campaign Operations Team Leader

Responsibilities

• Manage the end-to-end administrative and operational processes of KOL and influencer campaigns, ensuring all activities are completed accurately, efficiently, and on schedule.

• Coordinate KOL onboarding and verification, including checking KOL profiles, campaign eligibility, required documents, audience information, and other campaign-related requirements.

• Manage KOL contracting processes, including preparing, reviewing, tracking, and coordinating agreements between KOLs, clients, agencies, and internal stakeholders.

• Ensure all campaign documentation, contracts, deliverables, and supporting documents are properly maintained and organized.

• Manage KOL payment processes from initial verification through payment completion, including pay validation, supporting documentation, payment requests, and reconciliation.

• Calculate and validate applicable taxes and deductions related to KOL payments in accordance with internal processes and applicable requirements.

• Conduct payment and campaign administration audits to identify discrepancies, missing documentation, duplicate payments, or other operational issues.

• Coordinate closely with Finance, Tech Support, Clients, to ensure smooth and accurate campaign execution.

• Act as the operational point of contact for clients, and external partners regarding contracts, documentation, payments, tax requirements, and administrative matters.

• Monitor Administrative milestones, payment status, and outstanding requirements to ensure projects remain on track.

• Manage escalations related to contracts, payments, documentation, KOL eligibility, tax matters, and other operational issues, ensuring timely resolution.

• Maintain accurate campaign records and reporting, including KOL databases, contracts, payment status, tax information, and campaign documentation.

• Develop and improve operational workflows, SOPs, and processes to increase accuracy, efficiency, compliance, and scalability across campaigns.

• Support multiple campaigns simultaneously while maintaining a high level of accuracy and attention to detail.

• Take ownership of operational risks and ensure issues are identified, communicated, and resolved before they impact campaign delivery or client relationships.
  

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Marketing, Communications, or a related field.

• Minimum 3–5 years of experience in campaign operations, account operations, influencer/KOL marketing, project administration, finance operations, or a related field.

• Strong understanding of KOL/influencer campaign workflows, particularly campaign administration, contracting, verification, payments, and compliance.

• Strong attention to detail and accuracy, particularly when handling financial data, contracts, KOL information, and campaign documentation.

• Comfortable working with spreadsheets, databases, systems, multiple platform and operational tools to track large volumes of KOL and campaign information.

• Experience coordinating with multiple stakeholders, including agencies, clients, Finance, C-Levels, and internal teams.

• Strong understanding of SLA management, escalation processes, and operational compliance.

• Excellent organizational and project management skills, with the ability to manage multiple campaigns and deadlines simultaneously.

• Strong communication and problem-solving skills, with the ability to handle sensitive issues related to contracts, payments, taxes, and KOL relationships professionally.

• Proficiency in English, both written and verbal, for communication with internal teams and international stakeholders.

• Experience working with international clients, KOLs, agencies, or multilingual teams is an advantage.

• Experience leading or managing a team, including setting priorities, monitoring performance, and ensuring operational quality.

• High level of ownership, accountability, confidentiality, and attention to detail.

• Able to work independently, manage competing priorities, and remain composed in a fast-paced environment.

• Willing to work in shifting on-site role